Shipping & Returns

Last updated: November 1, 2025

Thank you for shopping at Momenty US.
This Shipping & Returns Policy explains our processing times, shipping methods, and return procedures.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with a tracking number.

Please ensure that your shipping address is accurate before checkout — we are not responsible for orders sent to incorrect addresses.

2. Shipping Times

Estimated delivery times:

• United States: 5–10 business days

• Canada: 7–14 business days

• International: 10–20 business days

Delivery times may vary due to customs clearance or unforeseen courier delays.

3. Shipping Costs

Shipping fees are calculated at checkout and depend on your location and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly displayed on our website.

4. Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us at help@momenty-us.store.
We will work with the courier to locate or replace your order.
Please note that we are not responsible for delays caused by carriers, customs, or natural events.

5. Returns

We offer a 30-day return policy from the date of delivery.
To be eligible for a return, your item must:

• Be unused and in the same condition as received.

• Be returned in its original packaging.

To initiate a return, contact our support team at help@momenty-us.store with your order number and reason for return.

6. Refunds

Once we receive and inspect your return, we will notify you by email.
If approved, a refund will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable, except in cases of defective or damaged items.

7. Exchanges

We only replace items that are defective or damaged upon arrival.
If you need an exchange, please contact help@momenty-us.store.

8. Cancellations

Orders can be cancelled within 24 hours of purchase by contacting our support team.
After this period, the order may already be processed and shipped.

9. Contact Us

For any questions regarding your order, shipping, or returns:
📧 help@momenty-us.store
📍 ECHO LOOM L.L.C., 4 East St, Willingboro, NJ 08046, USA